Complaints

Complaints procedure for Unity Corporation Limited

Unity Corporation Limited strives to provide a first class service and we are committed to a process of continuous improvement. If you would like to discuss how our service to you could be improved or if you are dissatisfied with the service you are receiving, please let us know by calling a member of our team on 0161 667 9166. If you consider that they have not dealt with your comments appropriately you may request, writing to our Compliance Partner at Onward Chambers, 34 Market Street, Hyde, SK14 1AH, that we perform an internal independent review of your complaint. This review would be undertaken by a person within Unity Corporation Limited who is not involved in the assignment and would be coordinated by our Compliance and Technical team.

Or if your complaint is about an Insolvency Practitioner you can contact the Insolvency Service either by:

• calling the Insolvency Service Enquiry Line on 0300 678 0015 (Monday to Friday 8am to 5pm), or
• completing and emailing the online complaints form on the Insolvency Service website:
• www.gov.uk/complain-about-insolvency-practitioner, or
• completing the online complaints form and posting it to: IP Complaints, Insolvency Service, 3rd Floor, 1 City Walk, Leeds, LS11 9DA.

The Insolvency Service will undertake an initial review of the complaint and make a decision on whether to forward the matter to the authorising body (The Insolvency Practitioners Association in the case of Gill Wrigley or Matthew Bowker). A member of the regulatory team of the authorising body will then conduct further enquiries. Any complaints related to Northern Irish insolvencies should be sent directly to the relevant authorising body, The Insolvency Practitioner’s Association and cannot be referred to The Insolvency Complaints Gateway.

If you are still not satisfied you may of course take up the matter with the Insolvency Practitioners Association or refer your complaint to the Financial Ombudsman Service at:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

In the event that your complaint is upheld, you may be entitled to financial redress by way of a compensatory payment. You will be entitled to seek your own independent legal advice with regard to that or visit the Financial Ombudsman’s compensation advice at this website https://www.financial-ombudsman.org.uk/consumers/expect/compensation . Our policy for dealing with any upheld complaint is to review all the facts and consequences of our mistake and to seek to offer redress in line with the Financial Ombudsman’s guidelines and examples where appropriate.

If you require any further information regarding our complaint procedures, please do not hesitate to ask.